Shipping & Orders

Processing Time
Orders are processed within 1-3 business days. Please allow additional processing time during holidays and promotional periods.

Shipping Methods

  • Standard Shipping: 3-7 business days
  • Express Shipping: 2-3 business days
  • International Shipping: 7-14 business days

Shipping Rates

  • Free shipping on orders over $75
  • Standard shipping: $6.95
  • Express shipping: $14.95
  • International shipping: calculated at checkout

Order Tracking

  • Tracking number provided via email
  • Allow 24 hours for tracking to activate
  • Contact carrier for delivery inquiries

International Orders

  • Customs duties and taxes may apply
  • Delivery times are estimates only
  • Additional documentation required
  • Customer responsible for import fees

Delivery Areas

  • United States (all states)
  • Canada and Mexico
  • Select international countries
  • Some restrictions may apply

Shipping Restrictions

  • Signature required for orders over $150
  • No PO box deliveries
  • Address changes must be made before shipment
  • Some items require special handling

Multiple Shipments

  • Large orders may ship separately
  • No additional shipping charges
  • Tracking provided for each package
  • Notified via email if split shipment occurs

Holiday Shipping

  • Extended processing times during holidays
  • Christmas cutoff dates announced annually
  • Express shipping recommended for gifts
  • No deliveries on federal holidays

Undeliverable Packages

  • Returned packages may incur fees
  • Incorrect addresses may cause delays
  • Contact us immediately for address changes
  • 3 delivery attempts before return

Order Changes

  • Modifications possible within 1 hour
  • Cancellations must be requested before shipment
  • Size/color changes not possible after processing
  • Contact customer service for assistance

Lost Packages

  • Investigation requires 10 business days
  • Claims filed with carrier after investigation
  • Replacement or refund provided
  • Photo documentation may be required

Special Items

  • Swimwear has special handling requirements
  • Custom items may have longer processing
  • Final sale items ship immediately
  • Gift cards delivered electronically

Rush Processing

  • Available for $12.95
  • Same-day processing if ordered before 12pm
  • Does not affect delivery time
  • Must select express shipping

Last Updated: [Date]